Oral Health Victoria2 followers13 jobs

Patient Access Officer - Surgery and Oral Medicine

JuniorMid levelPart-timeOfficeCarlton VIC 3053, AustraliaPosted 5 days agoVerified 5 days ago
Pending fitX of Y criteria met

About the job

The Patient Access Officer position at the Royal Dental Hospital of Melbourne is a part-time opportunity that plays a vital role in enhancing the oral health of Victorians. This job involves providing exceptional customer service and administrative support to ensure a seamless patient experience. The team thrives on collaboration and support, creating a welcoming environment for both staff and patients.

You'll be responsible for

🤝

Providing patient-centered care

Delivering high-quality customer service to patients and ensuring their needs are met.
📞

Responding to customer complaints

Efficiently addressing and resolving patient complaints, escalating when necessary.
🗂️

Administrative support

Offering comprehensive administrative services to support patient access and enhance their experience.

Key criteria

🗣️

Customer service experience

Proven experience delivering high-quality customer service in healthcare.

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📞

Call management skills

Experience handling inbound and outbound calls efficiently.

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🖥️

MS Office proficiency

Demonstrated proficiency in MS Office applications for administrative tasks.

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5 criteria for this job
Customer service experience
Proven experience delivering high-quality customer service in healthcare.

View

Call management skills
Experience handling inbound and outbound calls efficiently.

View

MS Office proficiency
Demonstrated proficiency in MS Office applications for administrative tasks.

View

Attention to detail
Strong attention to detail in patient documentation and registration.

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Time management skills
Effective time management skills to prioritize patient needs and tasks.

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