Account Manager (Multiple Roles Available) | Growth & Expansion
About the job
The Account Manager position at Simpro is an exciting opportunity to join a rapidly growing Customer Success organization. This role is pivotal in managing a large customer portfolio, driving meaningful outcomes, and fostering strong relationships. The team thrives on collaboration, structure, and a customer-first mindset, making it a fantastic place for career growth.
You'll be responsible for
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Owning renewals and reducing churn
Managing end-to-end renewals across a large portfolio with consistency and accuracy, while proactively identifying at-risk customers.🚀
Identifying growth opportunities
Spotting and acting on expansion opportunities, partnering with customers to unlock additional value from the platform.💬
Building strong relationships
Engaging with customers in a clear and direct way, translating product features into tangible business outcomes.Key criteria
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Account management experience
Proven experience managing renewals for 100+ accounts.View
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Growth opportunity identification
Demonstrated ability to spot and act on expansion opportunities.View
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Process discipline
Experience following structured workflows and maintaining CRM hygiene.View
