Growth Account Manager
About the job
This Account Manager job at Simpro is all about building strong relationships and driving success for a diverse portfolio of clients. As part of a rapidly growing Customer Success organization, you will play a crucial role in reducing churn, enhancing product adoption, and ensuring customer satisfaction. The team thrives on collaboration, clear communication, and a shared commitment to achieving outstanding results.
You'll be responsible for
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Owning renewals
Managing end-to-end renewal processes for your book of accounts with accuracy and consistency.📈
Driving product adoption
Conducting regular check-ins and usage reviews to ensure customers are using what they've paid for.🗂️
Maintaining structure and discipline
Following established playbooks, cadences, and process workflows to keep accurate records.Key criteria
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Proven account management experience
Demonstrated experience managing renewals and churn for 100+ accounts.View
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Strong customer relationship skills
Ability to build trust and communicate effectively with SMB and Mid-Market clients.View
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Experience in SaaS environments
Background in Customer Success or Renewals within a SaaS context.View
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