Simpro Software1 follower19 jobs

Growth Account Manager

Mid levelFull-timeHybridMelbourne VIC, AustraliaCustomer successAccount managementPosted 3 months agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

This Account Manager job at Simpro is all about building strong relationships and driving success for a diverse portfolio of clients. As part of a rapidly growing Customer Success organization, you will play a crucial role in reducing churn, enhancing product adoption, and ensuring customer satisfaction. The team thrives on collaboration, clear communication, and a shared commitment to achieving outstanding results.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🔄

Owning renewals

Managing end-to-end renewal processes for your book of accounts with accuracy and consistency.
📈

Driving product adoption

Conducting regular check-ins and usage reviews to ensure customers are using what they've paid for.
🗂️

Maintaining structure and discipline

Following established playbooks, cadences, and process workflows to keep accurate records.

Key criteria

📊

Proven account management experience

Demonstrated experience managing renewals and churn for 100+ accounts.

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🤝

Strong customer relationship skills

Ability to build trust and communicate effectively with SMB and Mid-Market clients.

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📈

Experience in SaaS environments

Background in Customer Success or Renewals within a SaaS context.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Proven account management experience
Demonstrated experience managing renewals and churn for 100+ accounts.

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Strong customer relationship skills
Ability to build trust and communicate effectively with SMB and Mid-Market clients.

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Experience in SaaS environments
Background in Customer Success or Renewals within a SaaS context.

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Process discipline and organization
Proven ability to follow structured workflows and maintain accurate records.

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Driven and outcomes-focused attitude
Confidence in identifying customer needs and delivering clear recommendations.

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