About the job
As an Account Manager at TBTC, you will play a vital role in driving growth and enhancing customer satisfaction among small business clients. This job is all about building deep relationships and managing a defined portfolio of accounts, ensuring that both TBTC and Telstra thrive. The team values collaboration and is dedicated to providing exceptional service and solutions to our business customers.
You'll be responsible for
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Managing customer relationships
Take ownership for managing relevant customer relationships to support ongoing development, drive customer satisfaction and achieve revenue and sales objectives for the defined portfolio.📊
Implementing strategies
Contribute to implementing the segment and portfolio strategy to support the retention and growth of customer portfolios.🔄
Sales and service management
Take accountability for managing inbound/outbound customer sales and service contracts, exploring sales opportunities, and ensuring timely remediation of customer issues.Key criteria
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Demonstrated experience in ICT or Telco sales
Proven background in sales within the ICT or Telco industry.View
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Relationship building skills
Ability to establish and maintain strong customer relationships.View
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Experience with sales and service contracts
Proven experience managing inbound/outbound sales and service contracts.View
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