Administration Assistant - Inner Eastern Melbourne
About the job
The Administration Assistant position at Everyday Independence offers a dynamic and engaging opportunity to make a real impact in the lives of individuals with disabilities. This role is essential in ensuring smooth operations and fostering a positive experience for participants and their families. The team thrives on collaboration, shared values, and a commitment to continuous improvement, making it a great fit for those who are eager to contribute to meaningful change.
You'll be responsible for
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Scheduling therapy sessions
Using Skedulo to schedule and reschedule therapy sessions in alignment with participant plans.🗣️
Onboarding new participants
Explaining service delivery in the social model and setting expectations for collaboration with new participants.📞
Providing customer service
Delivering professional and emotionally intelligent customer service across various communication channels.What we're looking for
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Scheduling or rostering experience
Demonstrated experience managing schedules and appointments effectively.View
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Customer service expertise
2–3 years of experience in customer-focused administration.View
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Client database management skills
Proven ability to manage client databases and administration systems.View
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