Acenda8 jobs

Advanced Case Management Consultant

Mid levelFull-timeHybridBrisbane QLD, AustraliaMelbourne VIC, AustraliaNew South Wales, AustraliaPosted 3 days agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

Joining Acenda Group as an Advanced Case Management Consultant means stepping into a dynamic environment where your expertise will help shape the future of life insurance. This job is all about managing complex and high-risk claims, ensuring fair outcomes for customers while collaborating with a specialist team. With a focus on continuous improvement and a supportive culture, your work will truly make an impact.

You'll be responsible for

📂

Managing claims

Managing an end-to-end portfolio of complex and high-risk claims, applying fraud and moral hazard indicators and assessment frameworks.
📊

Analyzing information

Analysing claim information, identifying inconsistencies and assessing behavioural indicators and potential risks.
🤗

Building relationships

Building strong relationships with customers, advisers and key stakeholders.

Key criteria

📑

Insurance claims management experience

Proven experience managing complex and high-risk insurance claims.

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🔍

Analytical skills

Demonstrated ability to analyse information and identify risks effectively.

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✍️

Strong documentation skills

Experience preparing accurate and legally defensible case documentation.

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5 criteria for this job
Insurance claims management experience
Proven experience managing complex and high-risk insurance claims.

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Analytical skills
Demonstrated ability to analyse information and identify risks effectively.

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Strong documentation skills
Experience preparing accurate and legally defensible case documentation.

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Stakeholder relationship management
Experience working professionally with customers and key stakeholders.

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Compliance and risk management knowledge
Understanding of compliance and risk management in regulated environments.

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