Analyst, GTS Client Service
About the job
Join Westpac as an Analyst in GTS Client Services and embark on a journey of providing exceptional sales and service support to institutional and corporate clients. This job is pivotal in ensuring service excellence and proactive engagement, which directly contributes to revenue and deposit growth. The team thrives on collaboration, working closely with Relationship Managers and various teams to deliver seamless client outcomes.
You'll be responsible for
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Providing sales and service support
Providing high-quality sales and service support to a portfolio of institutional and corporate clients across the customer lifecycle.📊
Managing service delivery
Managing service delivery for your client portfolio and acting as the primary escalation point.✅
Ensuring compliance and improvement
Delivering proactive service while supporting revenue growth, strong risk and documentation compliance, and continuous improvement.Key criteria
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Experience with institutional or corporate clients
Proven experience servicing clients in transactional banking or financial markets.View
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Understanding of client servicing models
Strong knowledge of products, systems, and operational processes.View
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Client relationship management skills
Demonstrated ability to deliver consistently high service outcomes.View
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