About the job
As a Service Excellence Analyst at RAC, you will embark on a journey to enhance member experiences by diving deep into data and uncovering the true drivers of performance. Your insights will pave the way for meaningful improvements, ensuring that RAC not only collects data but learns and grows from it. The team thrives on collaboration and innovation, working together to create a positive impact for all members.
You'll be responsible for
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Leading root cause analysis
Lead root cause analysis to uncover systemic issues and prioritise improvement opportunities.📖
Interpreting data
Interpret data and results and translate that into the story of what can be improved.🤝
Partnering with stakeholders
Partner with key stakeholders to design and implement continuous improvement initiatives.Key criteria
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Business analytics experience
Demonstrated experience in Business Analytics or operational performance roles.View
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Strong analytical capability
Ability to translate data into clear and actionable improvements.View
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Experience with compliance frameworks
Understanding of regulatory requirements and complaint handling.View
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