About the job
The Service Configuration Analyst at Datacom plays a vital role in delivering Configuration Management Services across Australia and New Zealand. This job is all about ensuring that the Configuration Management Database (CMDB) remains accurate and operationally valuable, which directly impacts customer satisfaction and service quality. The team thrives on collaboration and is committed to providing high-quality services while embracing flexibility in work arrangements.
You'll be responsible for
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Assisting in Service Configuration
Supporting the configuration management services for customers to ensure smooth delivery.📞
Managing Customer Relationships
Being the primary contact for customers regarding the CMDB and ensuring their needs are met.🚀
Leading Service Improvements
Driving enhancements in the Configuration Management Service to achieve better outcomes.Key criteria
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4+ years in configuration management
Proven experience in delivering Configuration Management services.View
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CMDB governance and validation skills
Expertise in managing updates and ensuring CMDB accuracy.View
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Customer relationship management experience
Ability to serve as the primary contact for customers.View
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