About the job
This job is about leading the experience strategy and performance for a defined persona within the Community Operations team at Uber. By focusing on the unique needs of Eaters, Merchants, and Couriers, you will have the opportunity to shape the future of customer experience across APAC. The team thrives on collaboration, innovation, and a shared commitment to delivering exceptional service.
You'll be responsible for
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Defining persona strategy
Define and own the regional CX strategy and multi-year roadmap for your persona, acting as the single-threaded regional voice.💡
Driving business impact
Position CommOps as a strategic value driver by embedding experience insights into commercial planning, retention, and growth strategies.🚀
Leading cross-functional initiatives
Lead high-impact, cross-functional initiatives that structurally improve quality, reduce defects, and increase scalability.Key criteria
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Experience in strategy ownership
Proven experience owning strategy and execution in complex organizations.View
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Commercial and operational acumen
Strong ability to translate experience improvements into measurable business impact.View
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Stakeholder influence and alignment
Demonstrated success influencing senior stakeholders and driving cross-functional collaboration.View
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