Application Support Analyst
About the job
Join Mercer’s Operations and Technology team as an Application Support Analyst in Melbourne! This exciting opportunity allows you to provide high-quality support across the Pacific Region, ensuring the smooth delivery of administration services to clients. Collaborate with a dynamic team while working in a hybrid environment that values both in-office and remote contributions.
You'll be responsible for
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Managing application issues
Managing activities to investigate, triage, diagnose, and resolve complex application issues, working with internal and occasional external clients, IT departments, and suppliers.📞
Providing user support
Providing best practice communications, guidance, and support to users until tickets are resolved.📈
Conducting project analysis
Conducting scope and solutions analysis for project-related activities and providing application management including monitoring, installation, configuration, and administration.Key criteria
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3+ years of application support experience
Demonstrated experience in Level 2/Level 3 technical support.View
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Strong analytical and troubleshooting skills
Proven ability to diagnose and resolve complex application issues.View
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Knowledge of superannuation administration
Experience in application setup, configuration, and deployment.View
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