About the job
The Application Support Analyst job at Kogan.com is all about being the go-to person for operational issues related to the SAP Business One environment. This position plays a crucial role in ensuring timely resolutions and high-quality service delivery across the business. The team thrives on collaboration, empowerment, and a shared commitment to innovation, making it an exciting opportunity for those who love to solve problems and make a real impact.
You'll be responsible for
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Managing and triaging support requests
Manage and triage the inbound SAP B1 support queue, prioritising issues based on business impact🔧
Diagnosing application incidents
Diagnose and resolve application incidents including data queries, user access issues, and system errors🤝
Liaising with stakeholders
Liaise with business stakeholders to clarify requirements, communicate progress, and confirm resolutionKey criteria
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Application support experience
Demonstrated experience in application support or ERP systems.View
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Analytical and problem-solving skills
Strong analytical skills with a methodical troubleshooting approach.View
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Communication skills
Excellent written and verbal skills for stakeholder engagement.View
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