Application Support Specialist
About the job
As an Application Support Specialist, you will be a vital part of supporting and enhancing business-critical applications at Service Stream. Your work will directly impact system stability and user experience across the corporate application landscape. Join a collaborative team that values proactive problem-solving and continuous improvement, all while enjoying a hybrid work environment.
You'll be responsible for
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Providing Level 2/3 support
Providing Level 2/3 support across a portfolio of enterprise applications, ensuring performance, reliability, and availability against agreed service levels.⚡
Leading incident resolution
Leading incident resolution, root cause analysis, and preventative improvements to enhance overall system stability.🤝
Collaborating with stakeholders
Collaborating with business stakeholders and technology teams to prioritise demand, resolve issues, and deliver effective solutions.Key criteria
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Experience supporting enterprise applications
Proven experience in complex, multi-system environments.View
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ITIL process knowledge
Strong understanding of ITIL and service management best practices.View
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Analytical and troubleshooting skills
Demonstrated capability in problem-solving and analysis.View
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