Australian Payments Plus31 followers16 jobs

Application Support Analyst

Mid levelFull-timeHybridSydney NSW, AustraliaPosted 1 month ago
Pending fitX of Y criteria met

About the job

As an Application Support Analyst, you will play a vital role in ensuring the reliability and performance of Australia's payments infrastructure. This job is all about supporting mission-critical payment applications in a high-availability 24/7 environment, where you will proactively monitor systems, resolve complex production issues, and collaborate with engineers, vendors, and business stakeholders. The team thrives on innovation and continuous improvement, making it a dynamic and engaging place to work.

You'll be responsible for

🔧

Delivering high-quality application support

Ensuring strong service availability and operational performance across critical payment platforms.
⏰

Participating in a 24/7 on-call support roster

Providing timely operational support for incident resolution, service restoration, and successful execution of scheduled change and release activities.
👀

Monitoring production environments

Identifying issues early and leading the investigation and resolution of complex incidents.

Key criteria

🔧

Application support experience

Demonstrated experience supporting enterprise applications in 24/7 environments.

View

💳

Payments platform knowledge

Experience supporting banking or financial services platforms.

View

🛠️

Troubleshooting skills

Strong skills in diagnosing and resolving complex technical issues.

View

View more

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2026
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms
  • Categories
Apply with your profile
Meet Josh and the team
Think you're a good fit?See what the hiring team are looking for

A meaningful career starts with a match

Get started

View your fit

5 criteria for this job
Application support experience
Demonstrated experience supporting enterprise applications in 24/7 environments.

View

Payments platform knowledge
Experience supporting banking or financial services platforms.

View

Troubleshooting skills
Strong skills in diagnosing and resolving complex technical issues.

View

Monitoring tools experience
Hands-on experience with tools like Dynatrace or Splunk.

View

Stakeholder collaboration
Proven ability to collaborate effectively across technical teams.

View

Similar jobs

View all
Civica
Civica
Level 2 Application Support Analyst - EducationAdelaide, SA · Full-time
As a Level 2 Application Support Analyst at Civica, you will play a crucial role in supporting our Civica Education Suite application products. This job is all about helping customers resolve complex software issues, making a real difference in their experience. The team thrives on collaboration and is passionate about using technology to improve public services.
Civica
Civica
Level 2 Application Support Analyst - EducationSydney, NSW · Full-time
As a Level 2 Application Support Analyst at Civica, you will play a vital role in supporting our Civica Education Suite application products. Your expertise will help customers resolve complex software issues, making a real difference in public services. The team thrives on collaboration and is passionate about championing technology to improve outcomes for citizens.
ADP
ADP
Service Delivery Processing Specialist (Application Support Analyst)North Sydney, NSW · Full-time
The Service Delivery Processing Specialist at WorkForce Software is a vital front-line position dedicated to solving client challenges and ensuring satisfaction. This job offers an exciting opportunity to engage with clients who have over 10,000 employees, providing support and training on WorkForce Software technology. The team thrives on collaboration and continuous learning, creating an inclusive environment where everyone can grow and succeed.
Capgemini
Capgemini
Application Support AnalystSydney, NSW · Full-time
This job offers an exciting opportunity to be part of a diverse collective of free-thinkers and industry experts. You will play a crucial role in ensuring smooth application operations while enjoying a supportive environment that prioritizes your career growth. The team values collaboration and flexibility, making it a great fit for those who thrive in a dynamic and inclusive workplace.