About the job
This job is about joining Citi's Production Management team as an Application Support Senior Analyst, where you will play a vital role in maintaining the production environment for critical Reference Data Applications. Your work will ensure that these high-visibility applications are always available, enabling various business units to serve clients effectively. The team thrives on collaboration and innovation, creating a supportive atmosphere where ambitious professionals can grow and make a real impact.
You'll be responsible for
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Providing technical support
Providing technical and business support for Citi users, addressing daily queries and issues, driving stability, efficiency, and risk management improvements to help the department and overall business succeed.⚠️
Resolving critical incidents
Providing resolution to critical incidents including prioritization, timely escalation and communication to key stakeholders, driving immediate fixes, as well as comprehensive post-mortems and root cause analysis of all problems for recurrence prevention.🔄
Supporting system changes
Supporting the planning and execution of system changes, including application releases, infrastructure maintenance, and continuity of business tests, ensuring production stability is maintained.Key criteria
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5+ years in production support
Experience managing enterprise-level applications for stability and efficiency.View
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Unix/Linux expertise
Deep knowledge of Unix/Linux systems and advanced Shell scripting.View
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Proficiency in monitoring tools
Experience with tools like ITRS Geneos and Splunk for system observability.View
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