Queensland Government41 followers428 jobs

Assessment Officer (Gold Coast)

Mid levelFull-timeHybridGold Coast, QLD, AustraliaPosted 4 months agoVerified 15 hours ago
Pending fitX of Y criteria met

About the job

Join the QBCC as an Assessment Officer, where your analytical skills will play a crucial role in driving fair and effective outcomes in Queensland’s building industry. This job offers a fantastic opportunity to contribute to the integrity of the industry while delivering quality service to the community. The team values collaboration and is committed to fostering an inclusive and supportive workplace where everyone can thrive.

Meet the team

About the company

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You'll be responsible for

📊

Analysing and assessing

Analysing and assessing building disputes, licensing applications, insurance claims and compliance matters in line with legislation and policy.
👥

Providing customer service

Providing face-to-face customer service and educating stakeholders on their rights and responsibilities.
🤝

Building relationships

Building constructive relationships that support professionalism, compliance and safer construction practices.

Key criteria

🧠

Critical thinking skills

Demonstrated ability to analyze complex issues and make sound decisions.

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✍️

Strong writing skills

Proven experience in producing clear and accurate documentation.

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🤝

Customer service experience

Experience providing face-to-face support and guidance to stakeholders.

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A meaningful career starts with a match

Apply on Queensland Government
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5 criteria for this job
Critical thinking skills
Demonstrated ability to analyze complex issues and make sound decisions.

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Strong writing skills
Proven experience in producing clear and accurate documentation.

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Customer service experience
Experience providing face-to-face support and guidance to stakeholders.

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Attention to detail
Proven capability to ensure accuracy in assessments and documentation.

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Case management experience
Experience managing disputes and compliance matters autonomously.

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