Accor Hotels6 followers194 jobs

Assistant Front Office Manager

Mid levelFull-timeOfficeSydney NSW, AustraliaAdministrationPosted 1 month agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

The Assistant Front Office Manager position at Novotel Sydney Darling Square is an exciting opportunity to support and oversee daily Front Office operations. This job plays a crucial role in leading a passionate team to deliver exceptional service and enhance guest experiences. Collaboration with various departments and a commitment to continuous improvement are key aspects of how the team thrives.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🌟

Leading the Front Office team

Lead, coach, and motivate the Front Office team to consistently deliver high service standards.
📈

Driving team performance

Drive team performance on loyalty enrollment, upselling initiatives, guest satisfaction and related KPIs.
🔗

Coordinating with departments

Coordinate closely with Housekeeping, F&B, Engineering, and other departments to ensure smooth daily operations.

Key criteria

🏨

4-5 years in Front Office operations

Demonstrated experience in leadership roles within Front Office operations.

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📊

Proficiency in Property Management Systems

Experience with Opera Cloud or similar systems for efficient operations.

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🤝

Strong leadership and communication skills

Ability to effectively lead and motivate a diverse team.

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A meaningful career starts with a match

View your fit

5 criteria for this job
4-5 years in Front Office operations
Demonstrated experience in leadership roles within Front Office operations.

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Proficiency in Property Management Systems
Experience with Opera Cloud or similar systems for efficient operations.

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Strong leadership and communication skills
Ability to effectively lead and motivate a diverse team.

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Financial and analytical understanding
Proven capability to analyze financial data and drive performance.

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Focus on guest satisfaction and KPIs
Experience in enhancing guest experiences and achieving service metrics.

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