Assistant Front Office Manager
About the job
The Assistant Front Office Manager position at Novotel Sydney Darling Square is an exciting opportunity to support and oversee daily Front Office operations. This job plays a crucial role in leading a passionate team to deliver exceptional service and enhance guest experiences. Collaboration with various departments and a commitment to continuous improvement are key aspects of how the team thrives.
You'll be responsible for
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Leading the Front Office team
Lead, coach, and motivate the Front Office team to consistently deliver high service standards.📈
Driving team performance
Drive team performance on loyalty enrollment, upselling initiatives, guest satisfaction and related KPIs.🔗
Coordinating with departments
Coordinate closely with Housekeeping, F&B, Engineering, and other departments to ensure smooth daily operations.Key criteria
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4-5 years in Front Office operations
Demonstrated experience in leadership roles within Front Office operations.View
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Proficiency in Property Management Systems
Experience with Opera Cloud or similar systems for efficient operations.View
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Strong leadership and communication skills
Ability to effectively lead and motivate a diverse team.View
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