Marriott3 followers147 jobs

Assistant Front Office Manager

Mid levelFull-timeHybridMelbourne VIC, AustraliaAdministrationCustomer servicePosted 3 weeks agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

This job is all about supporting the Hotel Manager in overseeing front office functions and guiding a dynamic team. The impact of this position is significant, as it ensures guest satisfaction and enhances the financial performance of the department. The team thrives on collaboration, mutual respect, and a shared commitment to delivering exceptional service.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🏨

Assisting the Hotel Manager

Assists the Hotel Manager in administering front office functions and supervising staff on a daily basis.
📊

Managing day-to-day operations

Manages day-to-day operations, ensuring quality standards and meeting customer expectations.
🙌

Ensuring exceptional customer service

Provides outstanding hospitality skills and empowers employees to deliver excellent customer service.

Key criteria

🏨

2+ years in guest services

Experience in front desk or related hospitality areas.

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👥

Team leadership skills

Demonstrated ability to lead and motivate staff effectively.

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📈

Customer service excellence

Proven track record of enhancing guest satisfaction.

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A meaningful career starts with a match

View your fit

5 criteria for this job
2+ years in guest services
Experience in front desk or related hospitality areas.

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Team leadership skills
Demonstrated ability to lead and motivate staff effectively.

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Customer service excellence
Proven track record of enhancing guest satisfaction.

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Operational management experience
Experience managing daily front office operations.

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Effective communication skills
Strong ability to convey information clearly and effectively.

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