IHG Hotels & Resorts4 followers142 jobs

Assistant Manager - Front Office | InterContinental Sanctuary Cove Resort

Mid levelFull-timeHybridGold Coast, QLD, AustraliaPosted 1 week agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

The Assistant Manager - Front Office is a vital part of the Front Office leadership team at InterContinental Sanctuary Cove Resort. This job focuses on delivering exceptional guest experiences while overseeing daily operations and supporting colleagues. The team thrives on collaboration, engagement, and a commitment to luxury service standards.

You'll be responsible for

🏨

Providing operational leadership

Ensuring seamless service delivery and adherence to IHG brand standards.
👥

Leading and developing teams

Coaching Front Office colleagues to deliver exceptional guest experiences.
📅

Overseeing daily operations

Managing guest arrivals, departures, and daily Front Office operations to exceed service expectations.

Key criteria

🏨

Front office management experience

3+ years in a supervisory role within upscale hotels.

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🤝

Team leadership skills

Proven experience leading teams and fostering a positive culture.

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🗣️

Exceptional communication skills

Demonstrated ability to engage effectively with guests and colleagues.

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5 criteria for this job
Front office management experience
3+ years in a supervisory role within upscale hotels.

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Team leadership skills
Proven experience leading teams and fostering a positive culture.

View

Exceptional communication skills
Demonstrated ability to engage effectively with guests and colleagues.

View

Problem-solving abilities
Strong skills in decision-making in fast-paced environments.

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Familiarity with hotel systems
Experience with Opera PMS or similar hotel management systems.

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