NSW Department of Climate Change, Energy, the Environment and Water10 followers104 jobs

Assistant Support Line Officer

JuniorMid levelFull-timeHybridParramatta NSW 2150, AustraliaPosted 1 week agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

This job is about shaping your world through meaningful work in local government, where you will be the first point of contact for the NSW Pet Registry. Contributing to the community, you will enjoy a supportive team environment that values collaboration and continuous improvement. With flexible working options and a focus on wellbeing, this is a fantastic opportunity to build a meaningful career while making a positive impact.

Meet the team

About the company

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You'll be responsible for

📬

Handling enquiries

Managing a high volume of incoming enquiries, responding to diverse customer needs, and ensuring every interaction is logged accurately and professionally.
📝

Updating records

Answering calls, updating records, triaging issues, and drafting responses while maintaining a calm, clear, and customer-focused approach.
⚠️

Escalating matters

Knowing when to escalate matters and how to manage complex or sensitive enquiries effectively.

Key criteria

📞

Customer service experience

Demonstrated experience in handling inbound calls professionally.

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🗂️

Administrative skills

Proven record-keeping and document handling capabilities.

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⚖️

Judgment and escalation

Experience following procedures and escalating complex inquiries.

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A meaningful career starts with a match

Apply on NSW Department of Climate Change, Energy, the Environment and Water
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4 criteria for this job
Customer service experience
Demonstrated experience in handling inbound calls professionally.

View

Administrative skills
Proven record-keeping and document handling capabilities.

View

Judgment and escalation
Experience following procedures and escalating complex inquiries.

View

Clear written communication
Experience drafting correspondence and using templates effectively.

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