Marriott10 followers468 jobs

At Your Service Manager (Front Office)

Mid levelSeniorFull-timeHybridGold Coast, QLD, AustraliaPosted 1 week agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

This job is about leading the guest services department at JW Marriott, a part of Marriott International's luxury portfolio. The role is crucial in ensuring exceptional guest experiences and maintaining high standards of service. The team thrives on collaboration, camaraderie, and a shared commitment to excellence, making it a fantastic opportunity for those passionate about hospitality.

You'll be responsible for

📞

Managing guest services

Managing day-to-day operations, ensuring quality standards are met and expectations of customers are exceeded.
📊

Implementing service programs

Implementing customer recognition/service programs and tracking guest issues for continuous improvement.
🤝

Supporting team development

Assisting in the developmental needs of others through coaching, mentoring, and training.

Key criteria

📞

Guest services experience

2+ years in guest services or front desk operations.

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🏨

Hotel operations knowledge

Strong understanding of front office and concierge functions.

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🤝

Supervisory experience

Proven management experience in luxury hospitality environments.

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5 criteria for this job
Guest services experience
2+ years in guest services or front desk operations.

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Hotel operations knowledge
Strong understanding of front office and concierge functions.

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Supervisory experience
Proven management experience in luxury hospitality environments.

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Problem-solving skills
Demonstrated ability to resolve guest issues effectively.

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Results-driven mindset
Proactive approach to improving guest satisfaction and service.

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