Accor Hotels11 followers242 jobs

Front Office Manager

Mid levelFull-timeHybridSunshine Coast QLD, AustraliaPosted 1 week agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

Step into a leadership job where hospitality meets lifestyle at one of the region’s premier destinations. As the Front Office Manager, you will guide a passionate team to deliver exceptional service and create unforgettable guest experiences. With a focus on collaboration and development, the team thrives in a fast-paced environment, making a real impact every day.

Meet the team

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You'll be responsible for

🌟

Leading the Front Office team

Lead and energise the Front Office team to consistently deliver warm, efficient and memorable service.
🤝

Collaborating with leadership

Collaborate with the leadership team to drive financial and operational performance, including RPS, NPS, loyalty and upsell targets.
📈

Developing and mentoring team

Develop and mentor your team through training, coaching and rostering while fostering a positive, high-performing culture.

Key criteria

🏨

Front office management experience

Minimum of 2 years in front office or hospitality management.

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👥

Leadership and coaching skills

Proven ability to inspire and develop high-performing teams.

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🗂️

Organisational skills

Demonstrated problem-solving and multitasking abilities for daily operations.

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4 criteria for this job
Front office management experience
Minimum of 2 years in front office or hospitality management.

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Leadership and coaching skills
Proven ability to inspire and develop high-performing teams.

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Organisational skills
Demonstrated problem-solving and multitasking abilities for daily operations.

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Property management systems proficiency
Experience with Opera Cloud or similar reservation software.

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