IHG Hotels & Resorts4 followers142 jobs

Front Office Manager

Mid levelSeniorFull-timeHybridAdelaide SA, AustraliaPosted 1 week agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

As a Front Office Manager, you will lead a passionate team dedicated to creating memorable experiences for every guest. Your role is crucial in ensuring a seamless journey from arrival to departure, where every individual feels valued and welcomed. The team thrives on collaboration, support, and a shared commitment to delivering True Hospitality for Good.

You'll be responsible for

🌈

Delivering exceptional guest experiences

Ensuring the Front Office team provides professional, personalised and attentive service to every guest.
📈

Managing team performance

Conducting performance and development reviews, identifying talent and supporting succession planning.
📉

Financial oversight

Overseeing night audit function and preparation of daily financial reports to drive revenue performance.

Key criteria

🏨

Front office experience

Minimum 5 years of front office experience in hospitality.

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👥

Leadership experience

At least 2 years in a leadership role managing teams.

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📊

Opera PMS knowledge

Advanced knowledge of Opera Property Management System required.

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5 criteria for this job
Front office experience
Minimum 5 years of front office experience in hospitality.

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Leadership experience
At least 2 years in a leadership role managing teams.

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Opera PMS knowledge
Advanced knowledge of Opera Property Management System required.

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Guest feedback management
Demonstrated experience managing guest feedback across multiple channels.

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Relevant degree
Bachelor's degree in Hotel Management or related discipline.

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