Accor Hotels11 followers389 jobs

Front Office Manager

Mid levelFull-timeOfficeSouth Brisbane QLD, AustraliaPosted 19 hours agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

The Front Office Manager job at Novotel Brisbane South Bank is all about delivering exceptional guest service and embodying the hotel's identity. This role is crucial in overseeing front office operations, ensuring guest satisfaction, and championing loyalty programs. The team thrives on collaboration and development, creating a supportive environment where everyone can grow and shine.

Meet the team

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You'll be responsible for

🌟

Promoting memorable guest service

Seizing opportunities to provide highly personalised experiences, maintaining our reputation as an industry leader in guest experience.
📈

Fostering a culture of development

Advocating for career progression amongst your department.
📊

Using performance metrics

Reviewing and adapting service delivery to maintain a high degree of guest satisfaction.

Key criteria

🏨

Comprehensive front office experience

Significant experience in front office operations leadership.

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🗣️

Communication and training skills

Demonstrated exceptional spoken and written communication abilities.

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🧩

Problem-solving skills

Strong critical thinking with a guest-centric approach.

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A meaningful career starts with a match

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Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
Comprehensive front office experience
Significant experience in front office operations leadership.

View

Communication and training skills
Demonstrated exceptional spoken and written communication abilities.

View

Problem-solving skills
Strong critical thinking with a guest-centric approach.

View

Systems knowledge
Comprehensive understanding of Accor systems and loyalty platforms.

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