Accor Hotels11 followers238 jobs

Front Office Manager

Mid levelFull-timeOfficeMelbourne VIC, AustraliaPosted 3 days agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

Hyde Melbourne Place is seeking an experienced and operationally driven Front Office Manager to lead the Front Office team and create unforgettable guest experiences. This job is all about ensuring seamless service delivery and fostering a positive team culture in a vibrant hotel environment. Team members thrive in a fast-paced atmosphere, where creativity and passion for hospitality come together to make every moment memorable.

You'll be responsible for

🌟

Leading and mentoring the Front Office team

Guiding and developing the Front Office team to ensure exceptional guest experiences.
🔧

Overseeing Front Office operations

Managing all aspects of Front Office operations, including reception, guest services, and night audit.
📈

Driving service standards

Ensuring that guest satisfaction targets are met and maintaining high service standards.

Key criteria

🏨

Front office management experience

Proven experience in a Front Office Manager role within a hotel.

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📊

Operational knowledge of hotel systems

Strong understanding of hotel Front Office functions and systems.

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👥

Leadership and team development

Demonstrated ability to mentor and develop Front Office teams.

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Meet the team

About the company

A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Front office management experience
Proven experience in a Front Office Manager role within a hotel.

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Operational knowledge of hotel systems
Strong understanding of hotel Front Office functions and systems.

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Leadership and team development
Demonstrated ability to mentor and develop Front Office teams.

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Effective communication skills
Proven communication skills for guest interactions and team collaboration.

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Budget and performance management
Experience managing budgets and performance metrics in hospitality.

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