Accor Hotels13 followers538 jobs

Front Office Manager

Mid levelFull-timeOfficeDarwin NT, AustraliaPosted 1 month agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

This job is all about leading the Front Office operations at Novotel, Mercure, and ibis Darwin Airport Resorts, where exceptional guest service is paramount. By driving key performance metrics and ensuring seamless guest experiences, you will play a crucial role in the transformation of this world-class destination. The team thrives on collaboration and a shared commitment to hospitality, making it a vibrant place to work.

You'll be responsible for

🏆

Leading Front Office operations

Lead and oversee all Front Office operations, delivering exceptional guest service and upholding brand standards.
📈

Driving performance metrics

Drive key performance metrics including RPS, NPS, loyalty enrolment, and upselling initiatives.
🎉

Managing guest experiences

Manage VIP guests, group arrivals, and special requests to enhance satisfaction and loyalty.

Key criteria

🏨

Front Office leadership experience

2+ years leading Front Office operations in hospitality.

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📊

Revenue management knowledge

Experience with forecasting, budgeting, and revenue principles.

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🖥️

Opera PMS proficiency

Strong background in Front Office procedures and Opera PMS.

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5 criteria for this job
Front Office leadership experience
2+ years leading Front Office operations in hospitality.

View

Revenue management knowledge
Experience with forecasting, budgeting, and revenue principles.

View

Opera PMS proficiency
Strong background in Front Office procedures and Opera PMS.

View

Team coaching ability
Demonstrated experience mentoring and developing team members.

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Performance metrics management
Proven ability to drive key performance metrics effectively.

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