Auctions Customer Experience Lead
About the job
The Auctions Customer Experience Lead is a vital part of the Auctions team, dedicated to creating a seamless and memorable auction experience for everyone involved. This job focuses on elevating the customer journey, ensuring that every auction is executed with precision and professionalism. Collaboration with the Head of Auctions and internal stakeholders is key, as the team works together to uphold the high standards of the Place brand.
You'll be responsible for
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Leading customer experience and service delivery
Coordinating auction bookings to ensure a seamless experience for agents, vendors, and buyers while maintaining exceptional service standards.📅
Overseeing auction operations
Managing auction administration and logistics in partnership with the Head of Auctions to ensure service standards are consistently met.👥
Managing team and process leadership
Overseeing Auction Patrol staff and ensuring high standards of professionalism and presentation across the team.Key criteria
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Customer service experience
Demonstrated background in delivering exceptional client experiences.View
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Communication skills
Excellent written and verbal communication abilities for effective interactions.View
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Organisational skills
Proven ability to manage time and multiple priorities efficiently.View
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