Customer Experience Lead
About the job
The Auctions Customer Experience Lead at Place is a vital position focused on enhancing the auction experience for all clients involved. This job plays a crucial role in ensuring that auction operations are executed with precision and professionalism, reflecting the high standards of the Place brand. Collaboration with the Head of Auctions and internal stakeholders is key, as the team thrives on delivering exceptional service and creating memorable experiences.
You'll be responsible for
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Leading customer experience and service delivery
Coordinating auction bookings to ensure a seamless experience for agents, vendors, and buyers while maintaining exceptional service standards.📅
Overseeing auction operations
Managing auction administration and scheduling processes, ensuring events are well-organised and executed professionally.👥
Managing team and process leadership
Leading the Auction Patrol staff and ensuring high standards of presentation and professionalism across the team.Key criteria
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Customer service experience
Demonstrated experience in delivering exceptional customer service.View
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Organisational skills
Proven ability to manage multiple tasks and priorities effectively.View
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Communication skills
Excellent written and verbal communication skills for stakeholder engagement.View
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