Customer Experience Specialist
About the job
This job is about leading the transformation of customer experience at TasNetworks. By developing and executing a cutting-edge Customer Experience Strategy, you will play a crucial role in enhancing customer satisfaction and fostering meaningful connections. The team values collaboration and innovation, creating an environment where your insights can truly make a difference.
You'll be responsible for
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Leading customer experience strategy
Orchestrating the creation and execution of a cutting-edge Customer Experience Strategy to elevate customer satisfaction.🌐
Fostering stakeholder relationships
Guiding internal stakeholders and building meaningful connections with customers to instill a customer-centric mindset.🔍
Utilising customer insights
Harnessing customer data and feedback to identify service gaps and shape strategic direction.Key criteria
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5+ years in strategic customer experience
Demonstrated experience in shaping customer satisfaction strategies.View
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Proven relationship-building skills
Ability to establish strong connections with stakeholders.View
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Data-driven decision-making
Experience leveraging data to inform strategic actions.View
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