TAL Australia5 followers47 jobs

Customer Experience Specialist

JuniorMid levelFull-timeOfficeBrisbane City QLD, AustraliaPeople and cultureCustomer servicePosted 1 week ago
Pending fitX of Y criteria met

About the job

Join TAL as a Customer Experience Specialist and become part of Australia’s No.1 life insurer! This job offers a fantastic opportunity to provide exceptional customer service while working in a friendly and supportive team environment. With flexible locations in Melbourne or Brisbane, you’ll receive full training in life insurance and enjoy a role that promotes growth and stability.

You'll be responsible for

📞

Providing customer support

Being the first point of contact for customers and aiming to resolve their queries on the spot.
📝

Completing administrative tasks

Completing simple admin tasks quickly and accurately to support customer interactions.
⚠️

Handling escalations

Helping with escalations or complaints, working to resolve them as soon as possible.

Key criteria

📞

Customer service experience

Experience in a contact centre or customer service environment.

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🗣️

Clear communication skills

Demonstrated verbal and written communication abilities.

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🤝

Team player attitude

Proven ability to collaborate effectively within a team.

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Meet the team

About the company

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer service experience
Experience in a contact centre or customer service environment.

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Clear communication skills
Demonstrated verbal and written communication abilities.

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Team player attitude
Proven ability to collaborate effectively within a team.

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Time management skills
Experience multitasking and managing time efficiently.

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Problem-solving mindset
Ability to identify patterns and suggest improvements.

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