Customer Experience Specialist
About the job
Join TAL as a Customer Experience Specialist and become part of Australia’s No.1 Life Insurer! This exciting opportunity allows you to provide exceptional service to customers while working in a supportive team environment. With flexible locations in Melbourne or Brisbane, you will receive full training in life insurance and have the chance to grow your skills in a role that values collaboration and inclusivity.
You'll be responsible for
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Providing excellent customer service
Being the first point of contact for customers and aiming to resolve their queries on the spot.📝
Completing administrative tasks
Completing simple admin tasks quickly and accurately to support customer needs.⚡
Handling escalations
Helping with escalations or complaints, working to resolve them as soon as possible.Key criteria
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Customer service experience
Experience in a contact centre or customer service environment is valuable.View
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Clear communication skills
Demonstrated verbal and written communication skills are essential.View
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Team player mentality
Proven ability to collaborate and support team members effectively.View
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