Bookings Officer
About the job
This job is about joining Queensland X-Ray as a Bookings Officer in Cairns, where you will play a vital role in scheduling patient appointments and delivering exceptional customer service. The impact of your work will be felt across the Cairns region as you help ensure patients receive the care they need. The team values a supportive and friendly culture, emphasizing empathy, teamwork, and ongoing learning.
You'll be responsible for
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Making patient appointments
Responsible for scheduling appointments across the Cairns region and providing exceptional customer service.💬
Providing customer service
Delivering high-quality service to patients and referrers through effective communication.📚
Learning systems and processes
Participating in full training to understand locations, systems, and booking processes.Key criteria
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Strong verbal and written communication skills
Ability to actively listen and deliver high-quality customer service.View
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Customer service experience
Experience in a call centre or healthcare environment is advantageous.View
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Problem-solving skills
Proven ability to prioritize tasks and manage competing demands.View
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