HCF Australia
Branch Member Consultant - Highpoint
JuniorPart-timeOffice120-200 Rosamond Rd, Maribyrnong VIC 3032, AustraliaPeople and cultureSalesCustomer servicePosted 4 months ago
About the job
Join the dedicated team at HCF Highpoint Branch, where every day presents an opportunity to provide exceptional customer service. As a Branch Member Consultant, you will be the face of Australia's largest Not-For-Profit Health Fund, helping members make informed healthcare choices. The team values collaboration and inclusivity, creating a welcoming environment where everyone can thrive.
You'll be responsible for
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Providing exceptional customer service
Guiding members in making informed healthcare choices and ensuring resolutions to their problems that go beyond expectations.📋
Maintaining membership information
Ensuring the accuracy of membership information in accordance with organisational policies and procedures.📞
Engaging in needs-based selling
Highlighting a diverse range of health, life, and other insurance products to meet members' needs.What we're looking for
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Customer service experience
Proven background in customer service environments to build rapport.View fit
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Vietnamese language skills
Highly desirable for supporting our diverse community.View fit
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Computer systems proficiency
Quick to grasp complex computer systems for effective service.View fit
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