HCF Australia
Branch Member Consultant
JuniorFull-timeOfficeMelbourne VIC, AustraliaPeople and cultureSalesCustomer servicePosted 2 weeks ago
About the job
Join the dedicated team at HCF Melbourne Branch as a Branch Member Consultant, where every day brings the opportunity to provide exceptional customer service. Your personal touch will guide members in making informed healthcare choices, making a real difference in their lives. The team thrives on collaboration and inclusivity, ensuring a supportive environment for everyone.
You'll be responsible for
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Embracing needs-based selling
Highlighting our diverse range of health, life, and other insurance products through face-to-face and telephone interactions.🌟
Ensuring member satisfaction
Resolving our members’ problems that go beyond expectations, providing exceptional customer service.✅
Maintaining membership accuracy
Keeping the accuracy of our membership information in accordance with organisational policies and procedures.What we're looking for
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Customer service experience
Proven background in customer service environments for member support.View fit
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Cantonese or Mandarin skills
Language skills to support diverse community needs.View fit
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Needs-based selling experience
Experience in needs-based selling to guide member choices.View fit
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