HCF Australia11 followers19 jobs

Branch Member Consultant

JuniorPart-timeOfficeWagga Wagga NSW 2650, AustraliaSalesCustomer servicePosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

Join the dedicated team at HCF Wagga Wagga Branch as a Branch Member Consultant, where you will be the face of Australia's largest Not-For-Profit Health Fund. This job offers a fantastic opportunity to provide exceptional customer service and guide members in making informed healthcare choices. The team values collaboration and inclusivity, ensuring a supportive environment for everyone.

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🌟

Providing exceptional customer service

Every day, you’ll have the opportunity to provide exceptional customer service and guide our members in making informed healthcare choices.
✅

Ensuring member satisfaction

Ensure resolutions to our members’ problems that go beyond expectations, maintaining a high standard of service.
📊

Maintaining membership accuracy

Maintain the accuracy of our membership information in accordance with organisational policies and procedures.

Key criteria

🤝

Customer service experience

Proven background in customer service environments for member engagement.

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📞

Needs-based selling experience

Experience in needs-based selling to effectively promote insurance products.

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💻

Computer systems proficiency

Quick to grasp and navigate complex computer systems.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Customer service experience
Proven background in customer service environments for member engagement.

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Needs-based selling experience
Experience in needs-based selling to effectively promote insurance products.

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Computer systems proficiency
Quick to grasp and navigate complex computer systems.

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Team collaboration skills
Ability to thrive in a collaborative team environment.

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Adaptability to change
Adaptable to evolving work practices and member needs.

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