Branch Member Consultant
About the job
Join the dedicated team at HCF Wagga Wagga Branch as a Branch Member Consultant, where you will be the face of Australia's largest Not-For-Profit Health Fund. This job offers a fantastic opportunity to provide exceptional customer service and guide members in making informed healthcare choices. The team values collaboration and inclusivity, ensuring a supportive environment for everyone.
You'll be responsible for
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Providing exceptional customer service
Every day, you’ll have the opportunity to provide exceptional customer service and guide our members in making informed healthcare choices.✅
Ensuring member satisfaction
Ensure resolutions to our members’ problems that go beyond expectations, maintaining a high standard of service.📊
Maintaining membership accuracy
Maintain the accuracy of our membership information in accordance with organisational policies and procedures.Key criteria
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Customer service experience
Proven background in customer service environments for member engagement.View
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Needs-based selling experience
Experience in needs-based selling to effectively promote insurance products.View
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Computer systems proficiency
Quick to grasp and navigate complex computer systems.View
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