Branch Member Consultant
About the job
Join the dedicated team at HCF Modbury Branch in Tea Tree Plaza as a Branch Member Consultant! This job is all about providing exceptional customer service and guiding members in making informed healthcare choices. The team values collaboration and a supportive environment, ensuring everyone has the opportunity to thrive and make a positive impact.
You'll be responsible for
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Providing exceptional customer service
Embrace face-to-face and telephone needs-based selling, highlighting our diverse range of health, life, and other insurance products.✅
Resolving member issues
Ensure resolutions to our members’ problems that go beyond expectations.📋
Maintaining membership information
Maintain the accuracy of our membership information in accordance with organisational policies and procedures.Key criteria
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Customer service experience
Proven background in customer service environments is essential.View
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Needs-based selling experience
Experience in needs-based selling is highly desirable.View
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Computer systems proficiency
Quick to grasp complex computer systems for effective service.View
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