Call Centre - Customer Support
JuniorMid levelFull-timeHybridCentral Coast Council, NSW, AustraliaCustomer service and supportPosted 5 days ago
About the job
As a Health Concierge – Customer Support at Australian Unity, you will be the first point of contact for customers, providing empathetic and timely support throughout their aged care journey. Your role is crucial in managing inquiries, resolving issues, and building strong relationships that lead to positive customer outcomes. The team values collaboration and aims to create a supportive environment that fosters growth and development.
You'll be responsible for
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Handling inbound calls
Managing high-volume inbound calls from customers, families, and care workers to provide timely support.✅
Resolving enquiries
Resolving enquiries across services, scheduling, billing, and care support by providing clear and accurate information.📝
Documenting interactions
Accurately documenting interactions using systems such as Genesys and Procura to ensure effective communication and follow-up.Key criteria
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High-volume contact centre experience
Recent experience managing high call volumes in a contact centre.View
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Complex customer enquiry management
Proven ability to resolve complex customer issues effectively.View
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Strong communication and rapport-building skills
Demonstrated skills in active listening and relationship building.View
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