Customer Support Engineer | APAC
About the job
As a Support Engineer at Heidi Health, you will leverage your technical expertise to diagnose and resolve complex issues in our innovative AI-powered healthcare product. Your contributions will directly enhance product reliability and customer trust, playing a vital role in transforming primary care. The team thrives on collaboration and is dedicated to making a global impact in healthcare.
You'll be responsible for
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Acting as a direct point of contact
Serve as the main contact for customers on complex or technical issues via chat, email, and phone, especially for escalated cases.📚
Becoming a product expert
Develop a deep understanding of how Heidi works and how customers use it in real-world clinical contexts.🔧
Providing exceptional technical support
Understand customer needs, communicate effectively, and resolve issues accurately and efficiently.Key criteria
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2+ years of support engineering experience
Proven background in technical support roles to ensure reliability.View
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Strong customer focus
Demonstrated ability to understand and assist customers effectively.View
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Problem-solving skills
Experience in critical thinking and learning quickly in dynamic environments.View
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