Customer Support Officer
JuniorMid levelFull-timeOfficeMangrove Mountain NSW 2250, AustraliaInformation technologyCustomer servicePosted 5 days ago
About the job
The Customer Support Officer job is all about delivering exceptional service to internal NSW Government customers through a fast-paced, phone-based helpdesk environment. This opportunity allows individuals with a passion for technology and customer service to thrive while contributing to the digital transformation of government services. The team values collaboration, communication, and a commitment to improving customer experiences.
You'll be responsible for
📞
Providing level 1 support
Delivering first-level incident and request fulfillment for end user technology through various support channels.⏱️
Adhering to Service Level Agreements
Ensuring compliance with SLAs for all assigned tickets and escalating issues as necessary.📖
Contributing to knowledge base improvement
Assisting in the enhancement of the knowledge base to support ongoing learning and efficiency.Key criteria
💻
2+ years of ICT helpdesk experience
Demonstrated experience in a service desk support role.View
📞
Intermediate customer service skills
Proven ability to enhance customer satisfaction through service.View
🖥️
End user computing knowledge
Experience with Windows 10/11, Office 365, and Active Directory.View
View more
