NSW Department of Customer Service
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Customer Support Officer

JuniorMid levelFull-timeOfficeMangrove Mountain NSW 2250, AustraliaPosted 5 months agoVerified 21 hours ago
Pending fitX of Y criteria met

About the job

The Customer Support Officer job is all about delivering exceptional service to internal NSW Government customers through a fast-paced, phone-based helpdesk environment. This opportunity allows individuals with a passion for technology and customer service to thrive while contributing to the digital transformation of government services. The team values collaboration, communication, and a commitment to improving customer experiences.

You'll be responsible for

📞

Providing level 1 support

Delivering first-level incident and request fulfillment for end user technology through various support channels.
⏱️

Adhering to Service Level Agreements

Ensuring compliance with SLAs for all assigned tickets and escalating issues as necessary.
📖

Contributing to knowledge base improvement

Assisting in the enhancement of the knowledge base to support ongoing learning and efficiency.

Key criteria

💻

2+ years of ICT helpdesk experience

Demonstrated experience in a service desk support role.

View

📞

Intermediate customer service skills

Proven ability to enhance customer satisfaction through service.

View

🖥️

End user computing knowledge

Experience with Windows 10/11, Office 365, and Active Directory.

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View more

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5 criteria for this job
2+ years of ICT helpdesk experience
Demonstrated experience in a service desk support role.

View

Intermediate customer service skills
Proven ability to enhance customer satisfaction through service.

View

End user computing knowledge
Experience with Windows 10/11, Office 365, and Active Directory.

View

Strong communication skills
Ability to explain complex concepts clearly over the phone.

View

Attention to detail
Methodical approach to troubleshooting and problem-solving.

View

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