Australian Unity24 jobs

Call Centre - Customer Support

JuniorMid levelFull-timeHybridParramatta NSW 2150, AustraliaCustomer service and supportPosted 1 day agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

The Health Concierge – Customer Support job at Australian Unity is all about transforming health and care delivery in local communities. This position serves as the first point of contact for customers, providing empathetic and timely support throughout their aged care journey. The team values collaboration and aims to create positive customer outcomes while working in a hybrid environment that promotes flexibility and work-life balance.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📞

Handling high-volume inbound calls

Managing calls from customers, families, and care workers while providing clear and accurate information across various services.
✅

Resolving enquiries efficiently

Delivering First Call Resolution (FCR) wherever possible and accurately documenting interactions using systems like Genesys and Procura.
🤝

Collaborating with internal teams

Working together to ensure timely customer resolution and managing complex queries with empathy and professionalism.

Key criteria

📞

High-volume contact centre experience

Recent experience in a high-volume contact centre environment.

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🗣️

Complex customer enquiry management

Proven ability to manage complex enquiries from start to finish.

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💻

CRM system proficiency

Experience using CRM systems like Genesys or Salesforce.

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A meaningful career starts with a match

View your fit

5 criteria for this job
High-volume contact centre experience
Recent experience in a high-volume contact centre environment.

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Complex customer enquiry management
Proven ability to manage complex enquiries from start to finish.

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CRM system proficiency
Experience using CRM systems like Genesys or Salesforce.

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Strong communication skills
Demonstrated active listening and rapport-building abilities.

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Attention to detail
High attention to detail and effective time management skills.

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