Opal HealthCare39 jobs

Customer Support Manager - Box Hill Views Care Community

Mid levelFull-timeOfficeBox Hill North VIC 3129, AustraliaCustomer service and supportPeople and culturePosted 1 day agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

The Customer Support Manager at Opal HealthCare plays a vital role in welcoming new residents and leading the administration team at Box Hill Views Care Community. This position is all about building trust and connection, ensuring that every interaction brings joy to those we care for. The team thrives in a supportive, values-led environment where compassion and excellence are at the forefront of their mission.

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🏡

Acting as a first point of contact

Act as a warm and knowledgeable first point of contact, guiding prospective residents and families through their journey to finding a new home.
👥

Leading the administration team

Lead and inspire a team to deliver exceptional administrative and customer support services, ensuring a welcoming environment.
⚙️

Managing operations

Manage the efficient day-to-day operations of our administration function, ensuring everything runs smoothly.

Key criteria

🤝

Client-facing experience

Demonstrated experience in consultation and relationship building.

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👥

Leadership skills

Proven leadership experience in coaching and mentoring teams.

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🗣️

Exceptional communication

Strong communication skills with a passion for helping others.

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View more

View your fit

4 criteria for this job
Client-facing experience
Demonstrated experience in consultation and relationship building.

View

Leadership skills
Proven leadership experience in coaching and mentoring teams.

View

Exceptional communication
Strong communication skills with a passion for helping others.

View

Organisational skills
Experience managing sensitive conversations with empathy.

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A meaningful career starts with a match

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