REA Group2 followers7 jobs

Customer Support Manager

Mid levelFull-timeHybridSydney NSW, AustraliaCustomer service and supportPeople and culturePosted 3 days agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

The Customer Support Manager position is all about leading a dynamic team to create amazing customer experiences every day. This job plays a crucial role in impacting millions of users across multiple property brands. The team thrives on collaboration, innovation, and a shared purpose, making it a fantastic place to grow and make a difference.

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🏆

Leading and coaching

Guiding the team to deliver customer service excellence and remove roadblocks.
🔗

Connecting team to purpose

Ensuring the team understands their contribution to the business strategy.
⚙️

Managing operations

Working with leadership to optimize workforce and meet customer expectations.

Key criteria

📊

Customer service experience

Proven experience in a fast-paced customer service environment.

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🔍

Problem-solving skills

Demonstrated success in creative problem-solving for customer satisfaction.

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📈

Operational metrics knowledge

Experience with metrics to improve productivity and quality.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Customer service experience
Proven experience in a fast-paced customer service environment.

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Problem-solving skills
Demonstrated success in creative problem-solving for customer satisfaction.

View

Operational metrics knowledge
Experience with metrics to improve productivity and quality.

View

Team leadership experience
Experience leading teams to inspire performance and growth.

View

Forecasting and planning knowledge
Knowledge of forecasting and capacity planning in operations.

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