About the job
The Customer Support Manager position is all about leading a dynamic team to create amazing customer experiences every day. This job plays a crucial role in impacting millions of users across multiple property brands. The team thrives on collaboration, innovation, and a shared purpose, making it a fantastic place to grow and make a difference.
You'll be responsible for
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Leading and coaching
Guiding the team to deliver customer service excellence and remove roadblocks.🔗
Connecting team to purpose
Ensuring the team understands their contribution to the business strategy.⚙️
Managing operations
Working with leadership to optimize workforce and meet customer expectations.Key criteria
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Customer service experience
Proven experience in a fast-paced customer service environment.View
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Problem-solving skills
Demonstrated success in creative problem-solving for customer satisfaction.View
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Operational metrics knowledge
Experience with metrics to improve productivity and quality.View
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