Acenda2 jobs

Case Consultant (Group Insurance)

JuniorMid levelFull-timeHybridBrisbane QLD, AustraliaMelbourne VIC, AustraliaNew South Wales, AustraliaPosted 1 week agoVerified 15 hours ago
Pending fitX of Y criteria met

About the job

This Case Consultant job at Acenda Group is a fantastic opportunity for individuals who thrive in a purpose-driven environment and want to make a real impact in people's lives. By managing mental health claims, you will support customers during challenging moments, ensuring fair and timely outcomes. The team values collaboration and flexibility, embracing a hybrid working arrangement that balances remote work with meaningful in-person interactions.

You'll be responsible for

🧑‍⚕️

Managing mental health claims

Proactively manage a portfolio of mental health claims with empathy and accuracy.
🌟

Delivering exceptional service

Support customers while collaborating closely with medical specialists and authorized representatives.
📜

Applying policy wording

Interpret policy wording to assess eligibility, liability, and benefit entitlements confidently.

Key criteria

🗣️

Strong communication skills

Proven ability to engage customers and stakeholders effectively.

View

💪

Resilience and empathy

Demonstrated support for customers facing mental health challenges.

View

📊

Claims management experience

Experience managing group or retail claims effectively.

View

View more

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2026
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms
  • Categories
Apply on Acenda
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

A meaningful career starts with a match

Get started

View your fit

5 criteria for this job
Strong communication skills
Proven ability to engage customers and stakeholders effectively.

View

Resilience and empathy
Demonstrated support for customers facing mental health challenges.

View

Claims management experience
Experience managing group or retail claims effectively.

View

Attention to detail
High accuracy in interpreting policy wording and assessing claims.

View

Collaborative mindset
Experience working positively with teams and stakeholders.

View

Similar jobs

View all
EML Group
EML Group
RTW Case ManagerSydney, NSW · Full-time
The Case Manager job at EML is all about making a positive impact on people's lives every day. By supporting injured workers through their recovery journey, you will play a crucial role in helping them regain their confidence and return to work. EML fosters a collaborative and inclusive environment, where team members are encouraged to grow and thrive together.
Acenda
Acenda
Case Consultant (Group Insurance)Brisbane, QLD · Melbourne, VIC · NSW · Full-time
The Case Consultant job at Acenda Group is a fantastic opportunity for individuals who thrive in a purpose-driven environment and want to make a real impact in people's lives. This role is vital in managing mental health claims, supporting customers during challenging times, and ensuring fair and timely outcomes. The team values collaboration, flexibility, and a commitment to making a difference, creating a supportive atmosphere where everyone can grow and succeed.
EML Group
EML Group
Case ManagerTweed Heads, NSW · Full-time
EML is a leading Workers Compensation and Personal Injury Claims Management business dedicated to helping people regain their lives through ongoing support during their return-to-work journey. With over 4,000 dedicated employees, the company fosters a learning culture that invests in its employees for long-term career growth. Joining the supportive, purpose-driven team in Tweed Heads means engaging in deeply meaningful work where empathy and problem-solving skills make a profound impact every day.