EML Group
JuniorFull-timeHybridGosford NSW 2250, AustraliaProfessional servicesCustomer service and supportPeople and culturePosted 3 months ago
About the job
As a Case Manager at EML, you will play a vital role in supporting individuals recovering from workplace injuries. This job offers a unique opportunity to make a positive impact on someone's life every day, while working in a supportive team environment. EML values learning and growth, providing a pathway for a long-term career filled with purpose and fulfillment.
You'll be responsible for
❤️
Delivering empathetic service
Deliver empathetic, customer-first service to injured workers and employers, ensuring they feel supported every step of the way.📂
Managing claims portfolio
Managing a portfolio of claims with care and efficiency, ensuring compliance with legislation and internal guidelines.🗣️
Communicating clearly
Communicating clearly and confidently while providing accurate, easy-to-understand information about entitlements, responsibilities, and next steps.What we're looking for
🤝
Customer service experience
Demonstrated experience in customer service roles across various industries.View fit
📋
Organisational skills
Proven ability to manage multiple tasks and priorities effectively.View fit
💬
Clear communication skills
Experience conveying information clearly to diverse stakeholders.View fit
View more