EML Group
JuniorFull-timeHybridParramatta NSW 2150, AustraliaCustomer service and supportPeople and cultureOperations consultingPosted 4 weeks ago
About the job
EML is a leading Workers Compensation and Personal Injury Claims Management business dedicated to helping people regain their lives through ongoing support during their return-to-work journey. With a vibrant team based in Parramatta, you will have the opportunity to make a positive impact on someone’s life every day while managing a portfolio of workers compensation claims. The team thrives on collaboration and support, ensuring everyone feels valued and empowered in their journey.
You'll be responsible for
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Providing customer-focused service
Provide early, timely and personal customer focused and empathetic service to injured workers and employers.📂
Managing claims
Proactively and effectively manage all aspects of a caseload of worker’s compensation claims within the legislation and compliance guidelines.🌟
Delivering customer experience
Deliver the desired customer experience to all stakeholders and manage the end-to-end outcomes for a portfolio of cases.What we're looking for
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Customer service experience
Demonstrated experience in customer service roles across various industries.View fit
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Organisational skills
Proven ability to manage multiple tasks and priorities effectively.View fit
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Team collaboration
Experience thriving in team environments and collaborating with others.View fit
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