EML Group
GraduateJuniorFull-timeHybridNewcastle NSW, AustraliaCustomer service and supportPeople and cultureOperations consultingPosted 21 hours ago
About the job
This job is about making a positive impact on someone’s life every day by managing a portfolio of workers compensation claims. Working at EML means being part of a supportive team that values learning and growth, ensuring that employees have the opportunity to thrive in their careers. The culture fosters collaboration and a commitment to helping injured workers recover and return to work.
You'll be responsible for
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Providing customer-focused service
Provide early, timely and personal customer focused and empathetic service to injured workers and employers.📂
Managing claims
Proactively and effectively manage all aspects of a caseload of worker’s compensation claims within the legislation and compliance guidelines.🌟
Delivering customer experience
Deliver the desired customer experience to all stakeholders and manage the end-to-end outcomes for a portfolio of cases.What we're looking for
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Customer service experience
Demonstrated experience in customer service roles, enhancing client satisfaction.View fit
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Understanding of compliance guidelines
Knowledge of legislation and compliance in workers compensation claims.View fit
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Team collaboration skills
Experience working effectively within diverse teams to achieve goals.View fit
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