About the job
This job is about making a positive impact on someone’s life every day as part of a diverse team in Sydney. By managing a portfolio of workers compensation claims, you will help injured workers recover and return to work. EML fosters a supportive learning culture, ensuring that every team member feels valued and empowered.
You'll be responsible for
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Providing customer service
Provide early, timely and personal customer focused and empathetic service to injured workers and employers.📋
Managing claims
Proactively and effectively manage all aspects of a caseload of worker’s compensation claims within the legislation and compliance guidelines.🌟
Delivering customer experience
Deliver the desired customer experience to all stakeholders and manage the end-to-end outcomes for a portfolio of cases.Key criteria
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Customer service experience
Demonstrated experience in customer service roles across various industries.View
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Multitasking ability
Proven capability to manage multiple priorities effectively.View
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Team collaboration skills
Experience thriving in team environments and collaborating with others.View
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