Case Manager
About the job
The Case Manager job at Toll Group is a fantastic opportunity to support Australian Defence Force members and their families during their relocations across Australia. This role is crucial in ensuring a smooth and superior relocation experience, making a real difference in people's lives. The team values collaboration and strives to create a supportive environment where everyone can thrive.
You'll be responsible for
đ
Delivering high-quality relocation experiences
Providing a superior end-to-end relocation experience for ADF members and their families through world-class case management and advocacy.đ
Managing expectations
Ensuring members and their families understand the service scope and relocation life cycle.đ
Administering Defence relocation policy
Proactively managing Defence relocation policy and entitlements in accordance with policy and client key performance indicators.Key criteria
đ
Case management experience
Demonstrated experience in case management or similar fields.View
đ
Policy interpretation skills
Ability to interpret policies and legislation effectively.View
đŁď¸
Effective communication skills
Strong written and verbal communication with diverse stakeholders.View
View more
