EML Group
10 interested10 jobs

Case Manager

JuniorMid levelFull-timeHybridGosford NSW 2250, AustraliaPosted 6 days agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

Joining EML as a Case Manager means becoming part of a vibrant team dedicated to making a real difference in people's lives. This job offers a unique opportunity to support individuals on their journey to recovery after injury or illness, all while enjoying a flexible work environment that values your well-being. EML fosters a culture of appreciation and connection, ensuring that every team member feels valued and empowered to thrive.

You'll be responsible for

📂

Managing claims

Managing a full portfolio of physical and psychological injury claims.
🤗

Building relationships

Building strong, empathetic relationships with injured workers, employers, treating practitioners and rehabilitation providers.
🚀

Implementing strategies

Implementing proactive strategies to support timely recovery and return-to-work outcomes.

Key criteria

🤝

Customer service experience

Demonstrated experience in customer service roles across various industries.

View

💻

Computer literacy

Proven ability to learn and use new software systems effectively.

View

🗣️

Strong communication skills

Experience building rapport through effective verbal and written communication.

View

View more

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2026
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms
  • Categories

A meaningful career starts with a match

Get started
Apply on EML Group
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience in customer service roles across various industries.

View

Computer literacy
Proven ability to learn and use new software systems effectively.

View

Strong communication skills
Experience building rapport through effective verbal and written communication.

View

Resilience in challenging situations
Demonstrated ability to navigate difficult conversations with empathy.

View

Creative problem-solving
Experience applying creativity and initiative in stakeholder engagement.

View

Similar jobs

View all
EML Group
EML Group
Case ManagerTweed Heads, NSW · Full-time
EML is a leading Workers Compensation and Personal Injury Claims Management business dedicated to helping individuals regain their lives through ongoing support during their return-to-work journey. With over 4,000 dedicated employees, EML fosters a learning culture that invests in its workforce, ensuring long-term career opportunities. Join the claims team in the Tweed Heads office and make a positive impact on someone’s life every day while enjoying the satisfaction of knowing your talent and hard work has a purpose.
EML Group
EML Group
Case ManagerTweed Heads, NSW · Full-time
EML is a leading Workers Compensation and Personal Injury Claims Management business dedicated to helping people regain their lives through ongoing support during their return-to-work journey. With over 4,000 dedicated employees, the company fosters a learning culture that invests in its employees for long-term career growth. Joining the supportive, purpose-driven team in Tweed Heads means engaging in deeply meaningful work where empathy and problem-solving skills make a profound impact every day.
EML Group
EML Group
Case Manager in TrainingMelbourne, VIC · Full-time
Joining EML as a Case Manager in Training offers an incredible opportunity to make a real difference in people's lives. This job is all about supporting individuals on their journey to recovery after injury or illness. The team thrives on collaboration, empathy, and a shared commitment to helping others, making it a truly rewarding environment.
Toll Group
Toll Group
Case ManagerBrisbane City, QLD · Full-time
The Case Manager position at Toll Group is an exciting opportunity to support Australian Defence Force members and their families during their relocation across Australia. This role is crucial in ensuring a smooth and superior relocation experience, making a significant impact on the lives of those served. The team values collaboration, support, and a commitment to excellence, creating a friendly and inclusive environment.