About the job
The Case Manager position at Toll Group is an exciting opportunity to support Australian Defence Force members and their families during their relocation across Australia. This role is crucial in ensuring a smooth and superior relocation experience, making a significant impact on the lives of those served. The team values collaboration, support, and a commitment to excellence, creating a friendly and inclusive environment.
You'll be responsible for
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Delivering relocation experiences
Providing a high-quality end-to-end relocation experience for ADF members and their families through world-class case management, policy compliance, advocacy, and escalation resolution.📅
Managing expectations
Ensuring members and their families understand service scope and the relocation life cycle.📊
Administering relocation policies
Proactively managing Defence relocation policy and entitlements to ensure compliance with policy and performance indicators.Key criteria
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Case management experience
Demonstrated experience in case management or global mobility.View
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Policy interpretation skills
Proven ability to interpret and apply policies and legislation.View
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Effective communication skills
Strong written and verbal communication with diverse stakeholders.View
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